Wednesday, 23 February 2011, 0147
I can be quite particular about things, so when I find a product I like I am apt to purchase it repeatedly. The last few times I purchased shoes, I got two pairs and kept one pair boxed for the future. In the case of my favorite hand soap, I venture to Bath & Body Works annually around Christmastime and buy an ample supply, usually with an excellent coupon Mom finds for me.
This past year however, my visit to the West Town Corners store in Altamonte Springs went quite differently. In addition to changing packaging and labels—apparently on all their products—they decided to discontinue several of the scents I enjoyed including my longtime favorite Moonlight Path.
I was pissed. We drove to the nearby Altamonte Mall location and discovered the same thing. Based on my search online, it was no longer offered online either; the page describing Moonlight Path was removed from the site. I purchased no soap this past holiday season and am now down to the last few bottles in my reserve. Two of them are Moonlight Path and I am admittedly a little reluctant to open them.
By the way, does anyone reading this article have access to a molecular analyzer? I would like for someone to reverse engineer the formula and produce Moonlight Path hand soap just for me.
I contacted Bath & Body Works via the form on their website and gave them an abridged version of the above, sans the remark about reverse engineering their product. It did not take long for them to respond, but the news was not good for the Moonlight Pathers.
Thank you for your email regarding the availability of the Anti-Bacterial Hand Soap in the Moonlight Path fragrance line.
We regret to inform you that we do not currently offer this fragrance. We understand your disappointment in discovering that your favorite fragrance is not currently part of our product line.
As an alternate suggestion, we recommend the Sweet Pea Anti-Bacterial Hand Soap. This scent consists of delicately scented petals of the sweet pea flower, blended with pear, loganberry, and fresh green rhubarb. To view this collection on our web site, please click on the link below [here] or copy and paste the URL into the address line of your browser.
Be sure to visit our web site periodically as we often bring back discontinued fragrances as part of our Classics program. To view our current offerings, please click on the link below: [here]
Customer feedback regarding our products and services is always welcomed and appreciated. We strive for excellence in both our merchandise and our customer experience, and we continually evaluate current and future trends, as well as customer response and reaction. Your opinion matters to us and will be part of the ongoing assessment of our web site offerings.
We appreciate your interest in our products. Please visit our site regularly for exciting new products and great gift ideas.
The chill of winter is still here but an Island Escape is waiting! Our three new Signature Collection scents will put you in a tropical state of mind; shop now by clicking here.
Customer Service Specialist
Bath & Body Works Direct
I suppose I appreciate their Sweet Pea recommendation, but I really doubt it will be anywhere near as good. I am still too aggravated to venture in and try a few bottles. If and when I do, I will try to keep an open mind about Sweet Pea.
If not, they will lose a customer and I will once again be on the search for the best hand soap. Any recommendations?
UPDATE: 10 June 2011 — It is official, Moonlight Path Anti-Bacterial Deep Cleansing Hand Soap is once again available!
UPDATE: 05 July 2011 — Now that I have purchased and tried it, I can report that the scent, viscosity and color are all different. I still like it but it is not the same.
UPDATE: 23 July 2011 — Related article: "The Moonlight Permutation"
Original Photo Credit: David July
Original Photo Credit: David July
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