I have always preferred to run everything on this site locally, without relying on third-party services. On a few occasions in 2009, I lightened up on this policy and expanded a few things outside my control.

Most notably, I migrated the photograph gallery to Flickr, started using Google Reader to publish shared links of interest ("Linkage") and began providing RSS feeds through FeedBurner. Overall, I have been pleased enough with these arrangements.

Flickr
While I continue to worry about the future of Flickr under Yahoo!, my experience there has been excellent. Although my primary motive was to reduce the overhead in managing the gallery and costs of hosting, the unanticipated result has been the far-wider audience my pictures have received worldwide.

I am no fan of the JavaScript or Flash only options for displaying recent uploads. Making mass edits is still far more cumbersome now; previously I could download the database, make batch updates and upload. I was also so frustrated by Flickr's outdated built-in Creative Commons license that I now just link to the license here. But so long as the service remains essentially the same, I will continue to pay for a Pro subscription and keep my images on Flickr.

Google Reader
Since I was already using Google Reader as my RSS aggregator, using its sharing feature to publish Linkage was a logical progression. I enjoyed the fact that this content could be viewed as a list in the sidebar, on a stand-alone page with images and via RSS.

Yesterday I learned of Google's plans to "clean things up" as they said, referring to the discontinuation of sharing, following and friending inside Reader. Instead, new Google+ integration is designed to take over. By forcing this change, the usefulness of this product for me has just gone to zero.

Mozilla Thunderbird, my first choice as an alternative RSS reader, has so far proven to meet my needs. I did not find any add-ons to share feeds from Thunderbird, so I will now be posting Linkage on Twitter. This works immediately, the only issue being that my script does not yet interpret the newish Twitter shortlinks (e.g. http://t.co/AkgyGG0v). With that fixed, I think this will work out fine. UPDATE: this issue has been resolved.

FeedBurner
Finally, I have decided that the cons outweigh the pros with regard to using FeedBurner. I had originally sought the compatibility features and web front-end, but I find that my site's feeds are often delayed for no reason. RSS is ubiquitous and while Chrome still mysteriously has no internal means of displaying feeds, the other four major browsers now do.

I hate that it may be a hassle for those two or three subscribers to update their feed software, but think it is better to cut this cord before I have an even more compelling reason to do so.

For the past few months, I have been developing a new website for the Second Judicial Circuit Guardian ad Litem Program. Serving Franklin, Gadsden, Jefferson, Leon, Liberty and Wakulla counties in northwest Florida, the program is part of a statewide coalition of volunteers, community partners and professional staff. Guardians ad litem are court-appointed volunteers who protect the rights of and advocate for the best interests of a child involved in a court proceeding, frequently as a result of alleged abuse or neglect.

I could not be working pro bono for a nicer group of people or a better organization. The work the program does is important and so are their fundraising, recruitment and training efforts. My greatest hope is that the new website will help the program better meet their mission, improve overall efficiency when dealing with volunteers and the public, more efficiently provide information and increase the program's online profile.

The people I have met are extremely friendly and a pleasure to work with, a trait that should not be uncommon but my experience says differently (see Clients From Hell). Special thanks to Deborah Moore, Leigh Merritt and Stacey Burns for making the entire process fun and painless.

It has been a challenging but extremely fun project. With my current day job workload—among other duties, I am an assistant project manager on the massive data center consolidation project for the Florida Department of Transportation—I have been working on the website nearly every weeknight and weekend. Although it has been an exhausting time, getting this website built and online as quickly as possible has been a driving force.

In addition to significantly improving my PHP programming, WordPress theme development and regular expression skills, this project has rekindled in me a powerful urge to work for good. I last felt this way when I was running a small law office ten years ago. Going home each day with the knowledge that my day's work made a tangible difference in someone's life was a wonderful reward. In the near future, I shall investigate what opportunities may be available for me at not-for-profit organizations. Because you never know—and I would like to have that feeling regularly again.

Please take a few moments to check out the website and learn about the program. I would love to hear any feedback you may have.

In "The Hand Soap Quandary" published 23 February 2011, I discussed how my somewhat compulsive nature was not handling well the abrupt discontinuation of Moonlight Path Anti-Bacterial Deep Cleansing Hand Soap by Bath & Body Works. Most people can relate to the situation of having a valued product disappear from the marketplace, usually without warning. Nobody likes that.

You can therefore imagine my excitation when on 10 June 2011 commenter Megan wrote that Moonlight Path was again for sale on the Bath & Body Works website. I checked things out as soon as I got home from work. The bottle and label were different, but matched the design I saw in the store that fateful December day when I originally learned of the discontinuance.

I placed twenty bottles in my cart and finalized my purchase—$66.60 plus $8.99 shipping and $4.54 tax—convinced that all would be well soon. I received a notification of shipment along with a UPS tracking number on 12 June 2011. By the next day, UPS had the 13.7-pound box in its possession and tracking system in Louisville.

From Louisville, my box travelled to Nashville and then Jacksonville before arriving in Tallahassee. Unbelievably, this is where things get complicated. Although the package arrived at Tallahassee's primary USPS facility on 15 June 2011 at 1115 EDT, I would not see it for twelve days.

At this point, I naturally assume that the package was transported the short distance from 2800 South Adams Street to 221 West Park Avenue, the home of 32302 and my Post Office Box.

As soon as I got home from work, I called Bath & Body Works customer support and spoke with a very friendly and helpful woman. I explained that I had forwarded my residential address to the PO Box and that if the tracking message is true, an unfortunate loop was about to be created. The CSR suggested the message could be interpreted as the act of transferring the package from the Post Office proper to my specific box.

I checked my box the next day and the day after that, no package. Now it is the weekend so I have to wait until Monday to check again. Monday arrives but the package still has not, so I once again call customer service.

The CSR, another friendly and helpful woman, reviewed my case and apologized for the situation. She immediately refunded the $9.53 shipping fee and tax that I had paid and offed to reship all twenty bottles immediately. While I accepted the credit, I told her I would prefer to have a final resolution before shipping another package into the aether.

Two more days pass and then I receive the following notifications from UPS.

The next time I check my PO Box there is indeed a yellow card, which indicates a package has arrived too large to fit in my box. Usually, they leave a key that opens a larger box nearby used explicitly for this purpose. Nevertheless, from time to time, they leave the yellow card instead, which means having to visit during their insufferable hours of operation and queue for fifteen minutes.

When I finally made it before they closed, it was Monday of the following week. I asked the USPS clerk what happened over the past weeks and she said that shipping with UPS to a Post Office Box was a bad idea. Clearly this is the case, but why is it so difficult? I thanked the clerk and left with my package.

When I got the package home, I called Bath & Body Works one last time to inform them of my success so they could note it in my file. I was very excited to open the box and try the soap. The new bottles were an improvement insofar as the old pumps were often difficult to activate the first time.

The first thing of concern I noticed was the color of the soap itself. I thought that perhaps the different bottle might be a factor until I actuated the pump; it pumped far more quickly than before, the viscosity altered to a more liquified state. Finally and most importantly, the smell—one of the key reasons I was enamored with Moonlight Path from the beginning—was changed.

There are two specific things I want to point out before continuing. First, I spoke with three or four different customer service representatives with Bath & Body Works and they were all friendly, professional, knowledgeable and incidentally, female. I never had to wait on hold to speak with them and their notes system meant not having to explain my situation thoroughly each time I called.

Customer support like this does not really exist anymore so I am pleased and impressed with this aspect of my purchase, despite the inconvenience that necessitated the communication in the first place. Other companies would be smart to take advantage of the current economic situation and re-think their customer service operations by hiring people in the United States to perform the jobs they had outsourced and by offering a real service to customers.

Second, I have to admit upfront that I do like the new Moonlight Path reboot. The smell is appealing not overwhelming, the texture is pleasant and I like the way my hands feel after using it. I am using it now and might get more in the future, but I am extremely dissatisfied that Bath & Body Works elected to call this soap Moonlight Path when it is obviously not.

Since I do not have a molecular analyzer at my disposal and cannot quantify the differences sufficiently by description alone, I resorted to typing the listed inactive ingredients on classic Moonlight Path and the new reboot variety—the only active ingredient, Triclosan, is common to both. The task took longer than expected as my fingers are not accustomed to scientific nomenclature and the font size on the bottles was extremely small.

Four classic ingredients are not found in the reboot, while nine reboot ingredients are not found in classic. Indeed, the ingredients found in both versions are listed in a different order suggesting the quantities of each are also different.

Windiff: Classic versus Reboot

Bath & Body Works does everything right in the customer service department but needs some lessons on product naming and marketing. It is interesting to note that if you browse the Moonlight Path fragrance page, the reboot soap product is not listed. It appears on the Deep Cleansing Soaps subcategory page.

Is this because they know it is not truly Moonlight Path?

I am left with my original quandary but have an acceptable, if deceitfully named replacement. In the great scheme of things, all is well. I only wish I understood the decision-making process involved here and will continue to hope that the true, classic Moonlight Path will return some day.